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Post by shiyabul on Aug 19, 2024 11:53:44 GMT 1
To do that, agents must be engaged and empowered with the tools, training, and resources to effectively meet customers’ needs. It’s important to remember that technology in the contact center is a tool; one that is meant to allow agents to dedicate more time to customers. Chatbots, IVR systems, and self-service portals can handle much of what customers need, but at the end of the day, authentic human connection is what drives true customer loyalty. Chris McGugan Chris McGugan is the CEO of Televerde, a global https://lastdatabase.com/ revenue creation partner supporting marketing, sales, and customer success for BB businesses around the world. Seven of Televerde’s engagement centers are staffed by incarcerated women, representing % of the company’s + global workforce. SOURCEContact Center Pipeline March TAGScustomer experienceCXformerly incarcerated workersrecruitmentremote workingtalent pools RELATED ARTICLESMORE FROM AUTH OR Contact Center Pipeline Top Blog Posts Top Posts in June Behind An Excellent CX is a Happy Contact Center Behind An Excellent CX is a Happy Contact Center How Exceptional Service Drives Business Success How Exceptional Service Drives Business Success Contact Center Pipeline Magazine CURRENT ISSUE: JULY CONNE
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